Returns, Exchanges & Repairs

Naang Boots are built the old way, by hand, one pair at a time in our Bangkok workshop. We use traditional construction methods, premium leathers, and a design philosophy focused on durability, repairability, and all-day comfort. Because every pair is made to order rather than pulled from warehouse stock, our return and exchange policies differ from those of mass-produced footwear.

For this reason, refunds are not offered.

If there is a problem with your boots or a defect in workmanship, we will absolutely work with you to make it right. Our goal is that every pair of Naang Boots leaving our workshop performs exactly as intended.

If you believe there is an issue with your boots, please contact orders@naangboots.com and include your order number along with photos of the concern.

Exchanges (Sizing)

If your boots do not fit as expected, we offer one size exchange per order, subject to the conditions below.

All exchanges must be authorized before returning any goods. Please contact orders@naangboots.com to request exchange authorization.

Exchange Conditions

Boots must:

• Be authorized for returned within 7 days of delivery

• Be unused and unworn outdoors

• Be in original condition

• Be returned with original packaging and all accessories

Boots showing signs of wear, outdoor use, modification, or damage cannot be accepted for exchange.

We strongly recommend trying on your boots indoors on a clean surface when first checking the fit.

Fit Evaluation Period

When you receive your Naang Boots, please evaluate the fit indoors before wearing them outside.

Once boots have been worn outdoors they are considered used and are no longer eligible for exchange.

Signs of outdoor wear may include:

• Scuffing or abrasion on the outsole

• Dirt, dust, or moisture exposure

• Creasing from extended wear

• Wear on the heel or sole

If you are unsure about the fit, please contact orders@naangboots.com before wearing your boots outside.

Return Shipping

Customers are responsible for all return shipping costs as well as the shipping cost of replacement boots.

All returns must be sent using EMS service from your local postal provider.

Returns shipped via private courier services (DHL, FedEx, UPS, etc.) may be refused due to brokerage and import processing fees.

We strongly recommend using a tracked and insured shipping method, as Naang Boots cannot be responsible for items lost in transit.

Customers in the US and UK will be given domestic return addresses to streamline the return process.

Packaging Returns

Returned boots must be packed carefully to prevent damage during transit.

Returns must include:

• Original box

• Original packaging materials

• Any accessories originally supplied

Items Not Eligible for Exchange

The following items cannot be returned or exchanged:

• Sale items

• Factory Seconds

• Boots built on custom lasts

• Boots with custom design modifications

• Boots that have been worn outdoors

• Boots that have been altered or modified

Break-In Period

Naang Boots are constructed using traditional methods including leather insoles, leather midsoles, and hand-welted construction. Because of this, a break-in period is normal.

During the first several wears you may experience:

• Firmness in the sole

• Stiffness in the leather

• Minor pressure points as the boot begins to mold to your foot

With wear, the leather footbed, upper leather, and sole will gradually shape to your foot, creating a personalized fit.

Break-in discomfort alone does not indicate an incorrect size or a defect.

Natural Leather Variation

Naang Boots are made from premium natural leather, which may display variations such as:

• Grain variation

• Natural marks or scars

• Slight color variation

• Wrinkling or creasing

These characteristics are a natural part of genuine leather and are not considered defects.

Natural leather will develop creasing as the boots are worn and flex with the movement of the foot; this is a normal characteristic of quality leather and is not considered a defect.

Warranty & Craftsmanship

Naang Boots are built to be durable, repairable footwear.

If your boots has a manufacturing defect or material issue, please contact orders@naangboots.com. We will evaluate the issue and determine the appropriate repair or solution.

Normal wear, improper care, or damage caused by misuse are not covered under this policy.

Sizing Responsibility

Customers are responsible for reviewing the Naang Boots Sizing Guide before placing an order.

Boot fit can vary depending on foot shape, sock choice, and personal fit preference. If you are unsure about sizing, we strongly encourage contacting us at orders@naangboots.com before placing your order.

We are happy to provide guidance, but the final sizing decision remains the responsibility of the customer.

Ensuring proper sizing before ordering is the best way to guarantee the correct fit on your first pair of Naang Boots.